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KKA backs Cho-Time management to take over SSF Sales & Service Factory GmbH (“SSF”) and the majority of the Cho-Time group companies
SSF provides bespoke outsourced CRM and sales services with over 1,800 employees in over 15 German and international locations. SSF provides value to its customers via (i) successful issue resolution, (ii) customer acquisition and retention, as well as, (iii) up & cross selling opportunities. The company successfully transforms customer service from a cost center to a revenue driver.
Managing Directors Nihat Esen, Ralf Hoffmeister, and Nihat Esen welcome KKA Partners as new partner building on the group´s unique sales DNA: “Together we will be able to use KKA´s expertise to speed up professionalization and digital coaching. The “Cho-Effect” will scale to even more employees, to the benefit of our ever more diversified customer campaign base”
KKA founding partners Dominic Faber, Kaspar Hartmann and Patrick Feller summarize: “We are thrilled to back the tried and tested team and apply our proven value creation playbooks where the team requires them. We look forward to cheering management on their journey to even higher customer and employee satisfaction.”